This notice explains how ClearByte (“we”, “us”) collects and uses personal information when you contact us or use the website at clearbyte.co.uk. We are the data controller for this information. You can reach us at [email protected] or on 07424 950397.
Information we collect
If you submit our contact form or email us, we collect:
- your name and business name
- your email address, and your telephone number if you choose to give one
- the service you are interested in and the content of your message
- the date and time of your enquiry
If you use our free Cyber Essentials gap check, your answers are scored in your browser and are not sent anywhere. Nothing reaches us unless you choose to submit the optional form at the end of it, in which case we receive:
- your name, business name and email address
- the number of users in your business
- your answers to the gap check questions and the resulting score
We do not ask for more information than we need to reply to you. Our forms include a hidden anti-spam field; if a person fills it in by mistake, nothing is stored against it.
This website does not use tracking cookies, analytics, or advertising pixels. We do not build marketing lists from contact-form submissions.
How we use it, and our lawful basis
We use your details solely to respond to your enquiry, to provide a quote, IT health check or Cyber Essentials gap check response if you have asked for one, and to keep a record of the conversation. If we later work together, we may also use them to deliver and administer that work.
Our lawful bases under UK GDPR are:
- steps towards a contract (Article 6(1)(b)), when you ask us about services; and
- legitimate interests (Article 6(1)(f)), in running a professional business, answering enquiries and keeping appropriate records. We have balanced this against your interests and rights, and we only keep what we need.
We will not use your details for marketing emails unless you have asked us to, or we have a lawful basis and a clear way for you to opt out.
Who we share it with
We do not sell your information. We use trusted service providers to operate this website and to deliver email:
- Cloudflare, which hosts the website and, if used, receives form submissions in order to pass them to us
- Resend, which we use to send and receive enquiry emails
These providers act as processors (or equivalent) on our behalf, and may process data in the United Kingdom, the European Economic Area, or other countries with appropriate safeguards, such as the UK International Data Transfer Addendum or an adequacy regulation.
We would also disclose information if the law requires us to, or to protect our legal rights.
How long we keep it
Enquiry records are kept for up to 12 months after our last correspondence, unless we need to keep them longer — for example, if they become part of a contract, a quote that remains open, or a legal record. We then delete or securely anonymise them.
Your rights
You have the right to:
- access a copy of the personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete it, in certain circumstances
- ask us to restrict how we use it, or object to our use of it (including where we rely on legitimate interests)
- receive information you provided to us in a portable format, where applicable
To exercise any of these rights, email [email protected]. You also have the right to complain to the Information Commissioner’s Office, the UK regulator, at ico.org.uk.
We do not use automated decision-making or profiling in relation to website enquiries.
Children
Our services are for businesses. This website is not intended for children, and we do not knowingly collect personal information from anyone under 18.
Changes to this notice
We may update this notice from time to time. The “last updated” date at the top of the page will change when we do. Please check this page if you return with a later enquiry.
How to contact us
ClearByte
Email: [email protected]
Telephone: 07424 950397
We operate in London and the South East. We do not publish a street address on this website. If you need one for a formal request, please email us and we will provide it.